Returns, Refunds & Consumer Guarantees
At Cervanique, we are committed to ensuring your satisfaction with our products. We accept returns within 30 days of delivery for change of mind, in addition to your rights under the Australian Consumer Law.
ACL Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au for more information on your consumer rights.
Change-of-Mind Returns
If you wish to return an item for change of mind, please ensure that the item is unworn, unwashed, with tags attached, and in its original packaging. Returns must be initiated within 30 days of delivery. Please note that the customer is responsible for the return shipping costs.
How to Initiate a Return
To initiate a return, please email our customer support at joekimabrigo9988@outlook.com. Our team will guide you through the Return Merchandise Authorisation (RMA) process.
Refund Method
Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account.
Non-Returnable Items
Please note that personalised items, final-sale items, and intimate apparel are not eligible for return. However, ACL guarantees still apply for defects in these products.
Major vs Minor Failure (if Product is Faulty)
If a product is faulty, you have the right to choose a refund or replacement in the case of a major failure. For minor failures, we will choose between providing a repair, replacement, or refund within a reasonable time.
Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and indicate your preference for an exchange. We will process the exchange once we receive the returned item.
Shipping Costs on Returns
If the product is faulty, we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for the shipping costs.
Who to Contact if Not Satisfied
If you are not satisfied with our resolution, please contact us first at joekimabrigo9988@outlook.com. If the issue remains unresolved, you may contact the ACCC or your state fair-trading office, such as NSW Fair Trading, Consumer Affairs Victoria, or the Office of Fair Trading QLD.
Last Updated: September 2026